Free delivery above ₹9993-day returns & exchangeGST invoice with every order
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Return, Refund, Exchange & Cancellation

Last updated 19 October 2026

We would rather you were happy with what you bought than keep a sale you regret. This page says exactly what you can do, and by when.

Cancelling

  • Before dispatch: cancel free of charge from My orders — or, if you ordered without an account, from the Track your order page, which sends a code to the mobile you ordered with and opens the order once you type it — or ring us. If you had paid, the money goes back to where it came from.
  • After dispatch: it cannot be cancelled, but you may refuse the parcel or return it once it arrives.
  • We may cancel an order ourselves if the stock is gone, the address is outside our delivery area, or the price shown was a mistake — and we tell you why and refund in full.

Returning or exchanging

  • Tell us within 3 days of delivery (or of buying, at the shop).
  • You may have an exchange or a refund.
  • The piece must be unused and unwashed, with its tags and its invoice, and with everything that came with it.
  • We cannot take back: something made or altered to your measurements, a piece worn or washed, innerwear, or anything without its tags. This does not apply if the piece is faulty, or is not what you ordered — those we always take back.
  • Jewellery, accessories and anything sold as a clearance piece are exchange-only unless faulty; the product page says so where it applies.

Changing the size

  • Another size of the same piece and colour: My orders → Change size, within 3 days of delivery. Ordered without an account? Open the order from the Track your order page — we send a code to the mobile you ordered with — and change the size there.
  • The new size is set aside for you the moment you ask. We collect the piece you have — one pickup — and send the new size once it is back with us and checked: one delivery.
  • Your first size exchange of a piece is free. Changing the same piece again costs ₹99 for the pickup and the delivery, shown before you confirm.
  • If the new size costs more, you pay the difference when you ask: online, from your store credit, or in cash when the new size arrives, where cash on delivery is available. If it costs less, the difference comes back once the piece is checked — the way you paid, or as store credit if you prefer.
  • For GST, we issue a credit note for the piece you send back and a new invoice for the new size. The credit note pays the new invoice, so only the difference ever changes hands.
  • If the piece you send back cannot be accepted — worn, washed, or without its tags — the new size goes back on the shelf and anything you paid for the exchange comes back to you.
  • You may cancel a size exchange until the courier collects the piece.

Money paid ahead, and bookings

  • When you pay ahead — for a booking, a stitching order, a wedding, a uniform order or a rental deposit — you get a receipt voucher with its own number, and any GST on it is shown there.
  • It is set against your bill when you collect, and the bill shows how much of it was used. What is left stays yours until it is used or paid back.
  • If the order or booking is cancelled, the money is paid back on a refund voucher — in cash, by UPI, card or bank transfer. If we keep any part of it, for work already done or a booking not kept, what we keep is recorded with its reason, and you may ask us for both.

How to start one

  • Online order: My orders → Return or exchange. Ordered without an account? Open the Track your order page with your order number and mobile, type the code we send to that mobile, and ask from there. Or WhatsApp us the order number.
  • WhatsApp: +919725895808
  • Phone: +91 97258 95808
  • Bought at the shop: bring the piece and the invoice to the counter.

Getting your money back

  • Once the piece is back with us and checked, a refund is made within 7 working days.
  • It goes back the way you paid: to the same UPI ID, card or bank account. Your bank may take a few days more to show it.
  • Paid cash on delivery: we refund by UPI or bank transfer to an account in your name — you give us the UPI ID or account with the request. If you are not signed in, we first send a code to your mobile, so that nobody else can tell us where your money goes.
  • A credit note is issued for every return, and it names the invoice it cancels.
  • Where you keep the piece and we settle a complaint with store credit instead, we say so in writing and the credit never expires in under a year.

Faulty or not what you ordered

This is on us. Tell us within 48 hours of delivery with a photograph and we collect the piece at our cost, then replace it or refund you in full — including what you paid for delivery.

Your rights

Nothing here takes away a right you have under the Consumer Protection Act 2019. If our answer does not satisfy you, our Grievance Redressal page says who to escalate to.

Last revised on 19 October 2026.