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Terms & Conditions

Last updated 19 October 2026

These terms apply when you buy from The Krishna's Collection at our shop or through this website. Please read them before you place an order; placing one means you accept them.

Who you are buying from

The Krishna's Collection
Shop # 104, Siddheshwari Plaza, Opp. Uma Complex, Kamrej Gam Road, Kamrej, Surat, 394180
GSTIN: 24ATAPP8193N1Z2
PAN: ATAPP8193N
Shops & Establishments registration: SEA/SUR/2019/004512
Phone: +91 97258 95808
Email: admin@tkcwestern.com
Website: https://www.tkcwestern.com

We sell our own stock. There is no other seller on this website, and no third party sells through it.

Prices, taxes and the invoice

  • Prices are in Indian Rupees and include GST. The maximum retail price on a tag is inclusive of all taxes.
  • A tax invoice is issued for every sale and is sent to you as well as printed; it carries our GSTIN and the place of supply.
  • A price shown by mistake — a wrong tag, a wrong figure on the website — does not bind us to sell at it. If we cannot honour a price after you have paid, we cancel the order and refund you in full.

Placing an order

  • An order on the website is an offer to buy. It becomes a contract only when we accept it, which we do by confirming the order or, for cash on delivery, by dispatching it.
  • Stock can run out between your order and our confirmation. If a piece you ordered is gone we tell you and refund what you paid for it.
  • An order needs a mobile number we can verify, so that we can tell you where your parcel is.
  • You must be 18 or older to place an order, and the details you give us must be your own and correct.

Payment

  • You may pay online by UPI, card, net banking or wallet through our payment gateway. We do not see or store your card number.
  • Cash on delivery is available where the courier serves your PIN code. By law we cannot accept ₹2,00,000 or more in cash from one person — section 186 of the Income-tax Act 2025 (formerly section 269ST) — so an order of that value has to be paid online.
  • At the shop we accept cash, card and UPI (9725895808-2@ybl).

Delivery

  • We dispatch from Surat and delivery usually takes 3–7 days.
  • We deliver to the PIN codes listed on the website. You can check yours on any product page before you order.
  • Delivery dates are our best estimate, not a promise; a courier delay or a bandh is not something we control. If a parcel is lost in transit we replace it or refund you.

Returns, exchange and cancellation

Set out in full in our Return, Refund, Exchange & Cancellation Policy.

What we do not promise

  • Colour on a screen is not exactly colour in daylight; a photograph is a guide, not a guarantee of shade.
  • Fabric, fall and measurement can vary a little between pieces of the same style. Hand-work varies by its nature.
  • Unless a manufacturer's warranty is given with the piece, garments carry no warranty beyond our return policy.

Using this website

  • The photographs, text and design on this website are ours. Please do not copy them for your own selling.
  • Do not attempt to break into, overload or scrape this website, and do not place orders you do not intend to accept — we may refuse service where we see this.

Complaints

If something is wrong, tell us first — we answer every complaint. Our Grievance Redressal page says who to contact and how quickly we reply.

Law and jurisdiction

These terms are governed by the laws of India. The courts at Surat, Gujarat, have jurisdiction. Nothing here takes away a right you have as a consumer under the Consumer Protection Act 2019.

These terms were last revised on 19 October 2026.